Delivery is made within Germany and to the following countries: Belgium, Netherlands, Luxembourg, France, Austria, Switzerland, Italy, Poland
We ship our items with our shipping partners DHL, UPS and Rhenus Freight Logistics GmbH & Co. KG.
The shipping costs refer exclusively to end consumer orders and are per order:
Country
Standard Shipping
Shipment of rugs
Delivery by freight forwarders
Germany
7,50 EUR
17,50 EUR
49,00 EUR
Poland
18,90 EUR
28,90 EUR
81,00 EUR
BeNeLux
13,90 EUR
23,90 EUR
73,00 EUR
France
13,90 EUR
23,90 EUR
73,00 EUR
Austria
13,90 EUR
23,90 EUR
73,00 EUR
Switzerland
31,50 EUR
41,50 EUR
92,00 EUR
Italy
25,90 EUR
35,90 EUR
105,00 EUR
If the customer wants to export the goods from the EU, we would like to point out, for your understanding, that Hey-Sign does not offer any VAT refund. Bulky goods are marked as such in the item description and will be delivered by a forwarding agency.
Information about the delivery by a forwarding agency
Delivery by the forwarding agency always on working days from 9:00 - 17:00 hours Monday to Friday.
Delivery date is agreed by telephone: You will receive a call from the forwarding agency when it suits you best.
“Free kerbside” delivery: You will receive a call from the forwarding agency when it suits you best.
In the event of unsuccessful delivery, a storage fee will be charged from the 4th day onwards.
Delivery times Delivery times may vary depending on the product. As a manufacturer, HEY-SIGN produces most of its products individually for the customer. Therefore, delivery times may vary from product to product. The respective delivery times - which apply from the time of order confirmation - are shown in the product description. HEY-SIGN always takes efforts to execute the order as quickly as possible.
Payment The customer can pay the purchase price by prepayment or PayPal. In the case of deliveries to countries outside the European Union, further costs may be incurred in individual cases for which HEY-SIGN is not responsible and which shall be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.
Note for payment in advance If you have chosen payment in advance, we ask you to transfer the invoiced amount to the following account within 14 days, stating the invoice and customer number:
