Consumers have a right of withdrawal according to the following conditions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can mainly be attributed neither to his commercial nor to his independent professional business.
The customer has the right to withdraw from the contract within 14 days without giving reasons. The right of revocation does not apply to products to be manufactured individually, as these are not prefabricated and an individual selection (configuration) or determination by the customer is decisive for their manufacture or which are clearly tailored to the personal needs of the customer.
The period begins on the day on which the customer or a third party commissioned by the customer, but not the carrier, takes receipt of the last goods to be delivered in an order. In order to exercise its right of revocation, the customer must inform HEYSIGN of its decision to revoke the contract by means of a clear declaration in text form (e.g. a letter sent by post, fax or email).
In order to comply with the revocation period, it shall be sufficient for the customer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period to:
If you revoke this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
The right of revocation does not apply to the following contracts:
* Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
